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Leveraging user insights to
drive design strategy

Current Role

Manager of UX Design at Pizza Hut
Mar 2025 – Current

  • Directing design team operations by managing Jira workflows, aligning deliverables with team capacity, and driving headcount recommendations to support accelerated growth
  • Facilitating UX workshops focused on customer journey mapping and leading brainstorming sessions to drive innovative experience strategy
  • Scaled the design team from 3 to 6 by defining role needs, leading the hiring process, and onboarding new talent to meet increasing demand and support expanded project scope
  • Leading UX strategy and execution across customer-facing digital channels (including web and mobile) and operational platforms like call center tools, store dashboards, and menu systems.
  • Implementing structured mentorship and career development practices to support team growth, improve engagement, and promote continuous learning

Featured Case Study

Redefined Cart & Checkout: Gaining user trust through order accuracy & ease

Check it Out

Past Roles

Oct 2023 - Mar 2025
Associate Manager, UX Design at Pizza Hut
Aug 2022 - Oct 2023
Senior UX Designer II at Pizza Hut
Jan 2020 - Aug 2022
UX Designer II at Pizza Hut
Aug 2018 - Jan 2020
UX Designer at Tonic3
Jan 2018 - Aug 2018
UX/UI Designer at RealPage
Jan 2017 - Jan 2018
Digital Designer at Axiometrics, A RealPage Company
Nov 2015 - Jan 2017
Digital Designer at Neora
Jun 2014 - Oct 2015
Junior Designer at IAVM

My Design Principles

Design for everyone

Accessibility and inclusivity
are non-negotiable

Always a why

Lead design strategy
with purpose & intention

Data-driven,
but human-centric

Balancing data insights
with human needs

Foundations
before fun

Prioritize core usability &
functionality, then enhance

Incremental value

Progress over perfection

Testimonials

“

Jessie takes complex scenarios and simplifies them into great experiences. Her self-motivation, positive attitude and reliability all shine through when collaborating.

Sara MenchacaPrevious UX Design Manager, Pizza Hut
“

I have had the privilege to work with Jessie over the past 6.5 years. She has an exceptional talent in UX design and an unwavering commitment to user-centered solutions. Her innovative approach, attention to detail, and collaborative spirit make her an invaluable asset to any team.

Zach RozellSr. UX Researcher II, Pizza Hut
“

Jessie provides high impact work for whatever she is working on. She is not only highly creative, but she is a great collaborator, has great interpersonal skills, and is excellent at executing to make things happen. I have had the pleasure of working with Jessie on various internal projects and side projects and would recommend her for any team or client!

Katelyn SilvestriSMU CAPE Classmate & Previous Colleague
“

I can't say enough positive things about Jessie. She is consistently willing to give of her time, talents for the betterment of others. She has been crucial in many deliverables, often working covertly with little recognition. Jessie is ambitious, easy to work with, utmost professional, and does not compromise on quality.

Brandon CrowellCRE Data Analytics, RealPage